Privacy Policy

Al Naseem Restaurant values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform, use our services, or interact with us. By using our site or services, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us. For example, we collect information when you place an order, make a reservation, contact us, sign up for our newsletter, participate in a survey, or interact with us in any other way. The types of information we may collect include your name, telephone number, email address, postal address, payment information, and any other information you choose to provide.

We may also automatically collect certain information about your use of our site or services. This includes your IP address, browser type, operating system, access times, pages viewed, and the page you visited before navigating to our site. We may also collect information about your usage and activity on our online platform.

How We Use Your Information

We use the information we collect for various purposes, including to: - Provide, operate, and maintain our services; - Process and fulfill your orders and reservations; - Communicate with you, including responding to your inquiries and providing customer support; - Send you administrative information, such as service updates and policy changes; - Send you promotional communications about our services, offers, and events (you may opt-out of receiving these communications); - Improve our site, services, and overall customer experience; - Monitor and analyze trends, usage, and activities in connection with our services; - Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Al Naseem Restaurant and others; - Comply with legal obligations.

Legal Basis for Processing (for users in the European Economic Area)

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the information we collect and the specific context in which we collect it. We may process your personal information because: - We need to perform a contract with you (e.g., fulfilling your order); - You have given us explicit permission to do so; - The processing is in our legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms); - We need to comply with the law.

Sharing of Your Information

We may share your personal information with third parties under certain circumstances, including: - With service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are granted access to your personal information only to perform their functions and are obligated not to disclose or use it for other purposes. - With delivery partners to fulfill your orders. - In response to a legal process or request, or when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved. - With your consent or at your direction. - In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information: - The right to access the personal information we hold about you. - The right to rectify inaccurate or incomplete information. - The right to request the erasure of your personal information. - The right to restrict the processing of your personal information. - The right to object to the processing of your personal information. - The right to data portability, allowing you to receive your information in a structured, commonly used, and machine-readable format. - The right to withdraw your consent at any time where we rely on your consent to process your personal information. - The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Cookies and Similar Technologies

We may use cookies and similar tracking technologies to collect information about your browsing behavior and activity on our site. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete it in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our site, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at our physical address:

Al Naseem Restaurant
8C Al Rigga Street
Dubai, Deira
Dubai
United Arab Emirates